Terms and Conditions tajacuan

By accessing, registering for, or using any part of the Tajacuan platform — whether through the official website at tajacuan.net, the iOS or Android mobile app, or any other official channel — you hereby acknowledge that you have read, understood, and agreed to be bound by all terms and conditions contained in this document.

If you do not agree with any part of these terms, you are required to stop using the tajacuan platform. Continued use of the platform after any amendment to the terms constitutes full acceptance of the revised terms.

The tajacuan platform is exclusively for individuals who meet all of the following eligibility requirements. You are fully responsible for ensuring you are eligible to use this platform before registering.

Age and Citizenship Requirements

• You must be at least 18 years old on the date of registration.
• You must reside in a region where online gaming activities are legally permitted.
• Tajacuan reserves the right to request proof of age at any time and to suspend an account until such proof is provided.

Registration Information Accuracy

• All information provided during registration must be accurate, complete, and up to date.
• The registered name must match the name of the bank account holder used for transactions.
• Each individual is only permitted to hold one active account only. Duplicate accounts will be terminated without any compensation.
• Accounts cannot be transferred, sold, or shared with any other individual under any circumstances.

Tajacuan provides a range of payment methods suited for users in Malaysia, including local bank transfers, digital wallets, and popular online payment options. All transactions are processed through secure, integrated channels.

Deposit

• The minimum deposit is as stated on the platform's deposit page at the time of the transaction.
• Tajacuan does not charge any processing fees for deposits; however, payment providers may apply their own charges.
• Deposit funds must originate from a legitimate source and belong to the registered member personally.
• Tajacuan reserves the right to reject any deposit suspected of originating from illegal activity or an unauthorized third party.

Withdrawal

• The minimum withdrawal amount is as stated on the withdrawal page at the time of request.
• Members who have completed the KYC verification process can expect funds to arrive within 15 minutes to 2 hours in most cases.
• Withdrawals are only permitted to a bank account or digital wallet registered under the member's own name.
• Tajacuan reserves the right to request additional documents before processing any withdrawal deemed unusual.
• Bonus funds that have not met the wagering requirements are not eligible for withdrawal.

Tajacuan offers a variety of bonuses and promotions from time to time. All offers are subject to specific terms and conditions that must be met before any withdrawal can be made from a bonus balance.

• Each bonus has its own wagering (rollover) requirement, clearly stated in the relevant promotion's terms.
• Tajacuan reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Welcome bonuses are only available to new members making their first deposit. Only one welcome bonus is allowed per account, per household, and per IP address.
• Bonus abuse — including opening multiple accounts to claim the welcome bonus repeatedly — will result in cancellation of all bonuses and account termination.
• Tajacuan reserves the right to decline or cancel any bonus awarded in error due to a technical fault.

All games available on the tajacuan platform are operated using certified random number generators (RNG) that have undergone independent testing to ensure fairness and transparency. Game results are final and cannot be disputed unless there is clear evidence of a verifiable technical error.

Member Responsibilities

• Members are fully responsible for understanding the rules of each game before playing.
• Wagers that have been confirmed and accepted by the system cannot be cancelled.
• Tajacuan is not liable for any losses resulting from internet connectivity failures or device issues on the member's end.

Prohibited Activities

• Use of automated software (bots), third-party tools, or any unauthorized means to gain an advantage in games.
• Game manipulation through collusion with other members in live table games or poker.
• Intentional exploitation of technical errors or system bugs to gain undue advantage.
• Any attempt to hack, disrupt, or compromise tajacuan's technical infrastructure.

Tajacuan fully complies with anti-money laundering (AML) policies and strict know-your-customer (KYC) procedures. This is not merely an internal requirement — it is a legal obligation designed to protect all platform users from illicit financial activity.

• All members are required to submit valid identity verification documents before the first withdrawal is processed.
• Accepted documents include: national identity card (MyKad), a valid passport, or other officially recognized identification documents.
• Proof of current residential address may be required for accounts conducting transactions that exceed certain limits.
• Tajacuan reserves the right to freeze accounts and hold funds while a verification process is conducted if suspicious activity is detected.
• All KYC information is stored securely and protected using high-level encryption.

Tajacuan reserves the right to suspend or terminate any member account at any time, with or without prior notice, where there is reasonable cause to do so. Reasons that may lead to such action include:

• Violation of any terms and conditions stated in this document.
• Fraud, hacking activities, or attempts to manipulate the platform's systems.
• Opening multiple accounts or using another person's identity.
• Failure to submit the required KYC documents within the designated timeframe.
• Activities suspected to be related to money laundering or illegitimate sources of funds.
• Member's own request to close their account.

Members who wish to voluntarily close their account may contact the Tajacuan customer support team. All valid remaining funds will be processed for withdrawal subject to compliance with the relevant terms.

Tajacuan takes our social responsibility to all members seriously. We believe gaming should be a source of entertainment only and should never cause financial stress or personal hardship to anyone.

• Members can set daily, weekly, or monthly deposit limits, wagering limits, and loss limits through their account settings.
• Temporary break and self-exclusion features are available for members who feel they need a pause from the platform.
• Tajacuan provides resources and links to professional support organizations for members experiencing gambling-related issues.
• All self-exclusion requests will be processed promptly and in complete confidence.

Tajacuan provides the gaming platform on an "as is" basis without any implied or express warranties beyond what is explicitly stated in these terms. To the extent permitted by applicable law:

• Tajacuan is not liable for any indirect, incidental, or consequential losses arising from use of the platform.
• Tajacuan does not guarantee that the platform will operate without interruption or be free from technical errors at all times.
• Game results recorded by the system are final unless there is solid evidence of a technical error that can be verified by the Tajacuan technical team.
• Tajacuan is not responsible for the content or policies of any third-party websites that may be linked from our platform.

These terms and conditions are governed by and interpreted in accordance with the applicable laws of the jurisdiction in which tajacuan is registered and operates. Any dispute arising from or relating to these terms shall be resolved through the following process:

• Step 1 — Direct Consultation: Members should first contact the Tajacuan customer support team to seek an amicable resolution.
• Step 2 — Formal Escalation: If a resolution is not reached within 14 working days, the member may submit a formal written complaint to tajacuan's compliance department.
• Step 3 — Arbitration: Disputes that cannot be resolved internally will be referred to independent arbitration agreed upon by both parties.

By using the Tajacuan platform, you agree that any legal action or proceedings will be conducted on an individual basis and not as part of a class action or consolidated claim.