Privacy Policy Tajacuan

Tajacuan (hereinafter referred to as "we", "the platform" or "Tajacuan") is committed to protecting the privacy of every member who registers and uses our services at tajacuan.net. This Privacy Policy explains in detail how we handle your personal data from the moment you first visit our website until you terminate your membership.

This document applies to all users of the tajacuan platform, including website visitors, registered members, VIP members, and anyone who interacts with any of our services — whether through the official website, mobile app, or our customer support channels.

Tajacuan collects several categories of personal data depending on how you interact with our platform. Below is a comprehensive overview of the data we collect:

Data You Provide Directly

• Identity information: Full name, date of birth, identity card number or passport number.
• Contact information: Email address, phone number, and residential address.
• Financial information: Bank account number, bank name and digital wallet details for processing deposits and withdrawals.
• KYC documents: Copy of identity card, passport or other identity verification document submitted during the account verification process.

Automatically Collected Data

• Technical data: Your device's IP address, web browser type, operating system, and screen resolution.
• Activity data: Pages visited, games played, session duration, and in-platform actions.
• Cookie data: Language preference, login status and personal platform settings.
• Location data: General location based on IP address for the purpose of verifying permitted geographic regions.

Every piece of data we collect is used for a specific, legitimate purpose that is clearly stated. Tajacuan does not use your data for unrelated purposes without obtaining your consent first.

• Account management: Creating, verifying and maintaining your member account, including a secure login process.
• Transaction processing: Processing deposits, verifying withdrawal requests and maintaining accurate financial records.
• KYC & AML Verification: Fulfilling legal obligations related to identity verification and anti-money laundering compliance.
• Platform security: Detecting and preventing fraudulent activity, multi-account usage and other security threats.
• Customer support: Handling inquiries, resolving complaints and providing technical support to members.
• Service communications: Sending important account, transaction and policy change notifications via email or SMS.
• Platform improvements: Analysing aggregated usage patterns to improve platform performance and user experience.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.

Tajacuan takes a firm stance that your personal data is not for sale or arbitrary sharing. However, there are limited situations where sharing data with certain parties is necessary to operate the platform properly:

Approved Service Providers

We work with carefully vetted third-party service providers, including payment processors, KYC verification providers, and cloud infrastructure suppliers. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specified purpose.

Legal Requirements

Tajacuan may need to disclose personal data to government authorities, regulatory bodies, or courts when required by applicable law in Malaysia. In such situations, we will endeavour to notify you in advance unless doing so is prohibited by law.

What We Do Not Do

• Does not sell your data to advertisers or marketing companies.
• Does not share your data with competitors or other gaming platforms.
• Does not allow third parties to use your data for their own purposes beyond the agreed scope.

Tajacuan continuously invests in robust security infrastructure to ensure your personal data is always protected from unauthorized access, leaks, or misuse.

• Data-in-transit encryption: All communication between your browser and Tajacuan's servers is secured by TLS 1.3 protocol with AES-256 encryption.
• Data-at-rest encryption: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted at the storage level.
• Internal access controls: Only staff with a legitimate operational need are permitted to access member data, and all access is logged and monitored.
• 24/7 Monitoring: Our threat detection system operates around the clock to identify and respond to any suspicious activity promptly.
• Regular security testing: Tajacuan conducts regular penetration testing and security audits by independent parties to identify and address any system vulnerabilities.
• Incident response plan: In the event of a data breach, Tajacuan has clear procedures to notify affected members and the relevant authorities within the timeframe required by law.

Tajacuan uses cookies and similar technologies to ensure our platform functions properly and to deliver a better user experience. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled as they affect platform operation.
• Performance Cookies: Collecting information about how you use the platform to help us improve overall performance and user experience.
• Functional Cookies: Saving your preferences such as display settings and game preferences so you don't have to re-enter them each time you log in.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the tajacuan platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in privacy, you have the following rights regarding your personal data held by tajacuan:

Tajacuan retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active account data: Retained for the duration of your active account and for a specified period after account closure to meet audit and legal requirements.
• Financial transaction records: Retained for a minimum of seven (7) years in line with Malaysia's accounting and anti-money laundering legal requirements.
• KYC documents: Retained for the duration of the active account and for the period specified by the relevant regulatory body after account closure.
• Support communication logs: Retained for three (3) years for reference and dispute resolution purposes.
• Session cookie data: Automatically deleted when the session ends or upon the set expiry period.

Once the defined retention period expires, data is securely deleted using methods that ensure it cannot be recovered by any party.

Tajacuan reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When significant amendments occur, we will:

• Displaying a clear notice on the platform's home page at least 14 days before any amendment takes effect.
• Sending email notifications to all registered members who have a valid email address in our system.
• Updating the "Last Updated" date at the top of this document to reflect the date of the latest amendment.

Continued use of the tajacuan platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must stop using the platform and contact us to close your account.